Type of information we collect.
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet, login, email address, password, computer and connection information and purchase history.
We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods to browse away from the page.
We collect personally identifiable information (including name, email, password, communications), comments, feedback, reviews, recommendations, and personal profiles.
How do we collect it?
When you submit a booking request or contact form on our website, or contact us by email, we collect the personal information you give us as part of that process, such as your name, address and email address. Your data will be used for the specific reasons stated above only.
Why do we collect your data.
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which our business partners or we may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
How do we store your information?
Our website is hosted by our website platform provider. Website enquiries are processed securely and delivered to the Surrey Surveyors team using specialist form and email delivery services.
How we contact you.
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and postal mail.
How can you withdraw your consent?
If you don’t want us to process your data anymore, please get in touch with us at enquiries@surreysurveyors.co.uk. If you wish to contact us via post, our address is:
Surrey Surveyors LTD
The Long Barn
Cobham Park Road
Downside
Surrey
KT11 3NE
Google Ads conversion measurement
With your permission, we use Google Ads conversion tracking to understand whether advertising leads to a contact enquiry, survey booking, phone interaction or email interaction. Google may use cookies and similar online identifiers for this measurement. If you choose “Essential only”, advertising storage remains disabled.
For visitors arriving through Google Ads, Google may temporarily replace the displayed telephone number with a Google forwarding number so a resulting call can be measured. This records call details such as whether a call occurred and its duration; it does not record the content of the call.
You can change your choice at any time using the Cookie Settings link in the website footer.